How long will the order take to arrive?

Due to high demand, deliveries are currently taking around 7-15 business days. We apologize for any inconvenience.

         Arriving Time = Processing Time + Shipping time

After the payment is received, the Order arrival time needs 6-15Business Days . An email will be sent to you if any update on your order requires a timely reply. So pls make sure the email address you provide when placing the order is effective.

Please note that after you paid, the order will go through the following two stages :

  • Order Processing (1-3 Working Days )
  • Third-party Express Shipping (3-12 Days Except for HOLIDAYS)
    • Standard Shipping(7-10 Business Days)

Noted :

1. Customized products usually take 7-15 days for order processing time.

2. During the peak season demand, air freight demand surges, and all parcels need to wait for the available flight

The Final delivery time depends on the Customs clearance speed in your local.

How long will you ship after I place the order?

        Orders are typically processed within 72 hours from one of our regional fulfillment centers. However, orders placed on a weekend day(Saturday&Sunday) will most likely be processed on the following Monday. Keep this in mind if you are selecting express or overnight shipping.    

        If you order before 4 pm Local Time, we will ship your items within 48 hours. If you order after 4 pm Local Time on a Friday, or on a Saturday or Sunday, your items will be picked and packed on Monday and we will ship them within 72 hours.

Who will you ship my order to?

        Proper ships via EUB && USPS globally, or some other shipping methods that are more suitable for you. We update our production and shipping timelines if we expect any delays during periods of heavy demand.

        We also offer express shipping for an additional fee. 

Why hasn’t my shipping information been updated?

Sometimes it takes some time to update the information. When your order has been taken by the shipping agent, all packages need to go through a strict quality control and disinfection process before shipment to ensure customers’ safety, which may cause a slight shipping delay.

Last But Not Least

        Import Taxes: Please be aware that international orders may attract an additional cost for import taxes upon receipt. We’ll try our best to afford these costs no need to trouble you to pay.

        We strongly recommend that you dispatch to a reliable address, as Proper is not responsible for lost or stolen orders.

        Physical addresses are preferred, as we are unable to guarantee the safety of items delivered to PO Boxes or Parcel Lockers.

QUESTIONS

If you have any questions, please email us at [email protected]